Lowest Airfare Guarantee - FAQ’s
What fares will Flight Centre price beat?
Our Lowest Airfare Guarantee applies to airfares that originate in/depart from Hong Kong.
Who will Flight Centre accept airfare quotes from?
Other Hong Kong travel agencies and airlines.
What does available mean?
The airfare must be available and able to be booked by the general public when you bring it to us. Available means that the identical airfare you have received a quote for is currently saleable and able to be booked in the same booking class, for the same number of passengers, on the same date and at the same time. Fares available due to membership of a group or corporate entity or subscription to a closed user group are excluded.
What if I want to travel on a different date than on my original quote?
The price beat applies only for travel on the same dates and flights.
When can I ask Flight Centre to price beat?
Your airfare quote must be in writing and must be presented to us prior to booking. It does not apply to written quotes presented after booking.
What if I want to use this price for my friends to book?
The quote must reflect the number of passengers looking to book as per the quote. Of course, if we can book everyone at the same low price we’ll do so.
Will Flight Centre beat quotes from foreign websites or for travel that originates outside Hong Kong.
What happens if Flight Centre beats the price I have been quoted?
If the qualifying criteria are met we will beat your airfare quote by $10HKD and we will issue you with a $100HKD voucher after your booking is paid in full.
Does every passenger qualify for the $100 voucher?
No, only travelling adults over the age of 18.
Can I use the $100 voucher on my current booking that my consultant is price beating?
No, the voucher can only be used for future travel booked in any Hong Kong Flight Centre store within 12 months from the date of issue. On redemption only one voucher per passenger may be used per booking.
Can I redeem my $100 voucher online on Flightcentre.com?
No, you can only redeem your voucher for future travel in a Hong Kong Flight Centre store.
What happens if I have already booked and paid in full and then find a cheaper price for the same flight?
Flight Centre will only price beat where your quote is presented to us prior to booking. Of course, your Flight Centre consultant will be happy to rebook on the cheaper fare if it is available at the time you are travelling. Cancellation or change fees may apply to your original booking.
What if my Flight Centre consultant is unable to beat the airfare I have been quoted?
If we are required to beat your airfare quote and we don’t then you Fly Free. Your consultant will do everything they can to beat the airfare you have been quoted. If the qualifying criteria are met we will beat that price by $10HKD and we will issue you with a $100HKD voucher once your booking is paid in full. If the qualifying criteria are met and your consultant does not beat your quoted price you will receive your flight free of charge. If this applies to you, or if you are dissatisfied with our service, please contact our Operations Manager on 6390 7199 or email firstname.lastname@example.org
How do I get my free flight if Flight Centre is required to beat my airfare quote and doesn’t?
If the qualifying criteria are met and your consultant does not beat your quoted price you will receive your flight free of charge. If this applies to you, or if you are dissatisfied with our service, please contact our Operations Manager on 6803 2650 or email email@example.com
When can I use my free flight?
The free flight applies to the booking you are currently requesting Flight Centre to beat.
Who books and pays for the free flight?
We will book and pay for your free flight which will be identical to the one you have asked us to price beat.
Can I be reimbursed for a flight I have booked?
No. We do not reimburse you for flights you have purchased elsewhere, nor do we provide you with cash or vouchers to the value of the flight we were asked to price beat.
When do I need to claim my free flight?
You must make your free flight claim prior to flying or within 7 days of your quote not being beaten (whichever occurs first).
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