Flight Centre Privacy Statement

Introduction

Flight Centre is firmly committed to protecting the privacy and confidentiality of personal information. We maintain robust physical, electronic and procedural safeguards to protect personal information in our care.

How do we collect personal information?

We may request information about you when you purchase or make enquires about tickets or other products and services; when you enter competitions or register for promotions or when you request brochures or other information. We may also collect information when we invite you to complete surveys or provide us with feedback.

What personal information do we collect?

We collect information that is required for use in the business activities of Flight Centre.

This may include: name; mailing address; e-mail; telephone number(s); financial details necessary in order to process various transactions and any other information you may elect to provide to us.

How do we use personal information?

We use personal information to provide our customers with numerous travel products and services.

Flight Centre may use the information for related purposes such as:

• Identification of fraud or error
• Regulatory reporting and compliance
• Internal accounting and administration
• Servicing our relationship with our customers by among other things providing updates on promotions and services we think may interest you or to involve you in market research.

Is the information disclosed to third parties?

We may disclose information about individuals as permitted by law. We may share information with regulatory bodies and law enforcement officials, provide information to protect against fraud and share information with your consent.

Flight Centre primarily acts in the capacity of an agent and accordingly is obliged to disclose your personal information to other companies involved in providing your travel or related services and facilities. Under these circumstances other companies may receive personal information but are legally bound to safeguard this information and not use it for any other purposes, although Flight Centre is not responsible for ensuring this.

Trans-Border data flows

Considering the nature of travel products and services, it may be necessary for us to forward personal information to relevant overseas third party service providers.

Security of information

Flight Centre has implemented appropriate physical, electronic and managerial security procedures in order to protect personal information from loss, misuse, alteration or destruction.

Flight Centre regularly reviews security and encryption technologies and will strive to protect information to the fullest extent possible.

Access and correction of personal information

We invite you to access and correct any personal information we may hold on you.

Communications from Flight Centre

When you register, you will be given the option to opt-out of subscribing to our regular update service. We will send you e-mail alerts for updates, special offers, contests, events, and one-off marketing promotions. Such alerts may include marketing information about Flight Centre, our subsidiaries or selected business partners.

We only contact you if you have opted in to hear from us. Should you no longer wish to receive information on promotions and services we think may be of interest to you, or participate in market research, simply use the unsubscribe functionality included in our email communications.

If you wish to speak to a Flight Centre representative, send a written letter with your name and address to: Flight Centre Direct Marketing, 7/F Island Place Tower, 510 King’s Road, North Point, Hong Kong. You can also call us at 2830-2866 or email us at marketing@flightcentre.com.hk.

Use of cookies

A cookie is a small piece of text that is placed within the memory of a computer and can be later retrieved by web page servers. Flight Centre uses cookies to enhance your interaction and convenience with its website and does not use cookies to record any personal information.

Linked sites

Our website may contain links to other sites. Flight Centre is not responsible for the privacy practices or the content of such web sites. We encourage you to read the privacy statements of any linked sites as their Privacy Policy may differ from ours.

Feedback / complaints

We welcome your inquiries or comments about our Privacy Policy. Should you have any comments or complaints please contact us at customer.relations@flightcentre.com.hk.

Changes to our privacy policy

From time to time it may be necessary for us to review and revise our privacy policy. We reserve the right to change our privacy policy at any time, should this occur the amendment would be posted on our website.